At Harmony Health Acupuncture & Herbs (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly and in accordance with UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

 

1. Who We Are

Harmony Health Acupuncture & Herbs
Practitioner: Fion Yin Yu Lam
Email: harmonyhealthacuherb@gmail.com

 

2. Information We Collect

We may collect the following information:

Personal Information

• Name

• Email address

• Telephone number

• Address

• Date of birth

• Health Information

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When you contact us or attend consultations, we may collect:

• Medical history

• Symptoms and health concerns

• Medication information

• Fertility and menstrual history

• Lifestyle information relevant to treatment

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This information is considered sensitive health data and is handled confidentially.

Website Information

We may automatically collect:

• IP address

• Browser type

• Device information

• Website usage data through cookies and analytics

 

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide acupuncture and herbal medicine services

• Maintain clinical records

• Arrange appointments

• Process payments

• Improve our website and services

• Send appointment confirmations or follow-up information

• Meet legal and professional obligations

We will never sell your personal data to third parties.

 

4. Legal Basis for Processing

Under UK GDPR, we process your information based on:

• Your consent

• Performance of a healthcare service contract

• Legitimate business interests

• Compliance with legal and professional obligations

Health-related information is processed for the provision of healthcare services.

 

5. Data Storage and Security

We take reasonable steps to protect your information using:

• Secure digital systems

• Password-protected devices

• Confidential clinical record keeping

• Restricted access to personal data

 

6. How Long We Keep Your Data

Clinical records may be retained for up to 8 years after your last appointment, or longer where legally required.

Enquiry form submissions and general correspondence may be retained for administrative purposes.

 

7. Third-Party Services

We may use trusted third-party services including:

• Online booking systems

• Payment processors

• Website hosting providers

• Email and communication platforms

• Analytics services such as Google Analytics

These providers may process your data on our behalf in accordance with their own privacy policies.

 

8. Cookies

Our website uses cookies and similar technologies to improve website performance and user experience.

Please see our Cookie Policy below for more details.

 

9. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data where applicable

• Withdraw consent

• Object to certain processing activities

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website:
Information Commissioner’s Office (ICO)

 

10. Contact

If you have questions about this Privacy Policy or your data, please contact:

Fion Lam 
📧 harmonyhealthacuherb@gmail.com