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Terms & Conditions

Last updated: May 2026

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These Terms & Conditions apply to all services provided by Harmony Health Acupuncture & Herbs (“the Clinic”, “we”, “our”, “us”). By booking an appointment, using our website, or purchasing services from us, you agree to these Terms & Conditions.

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1. About the Clinic

Harmony Health Acupuncture & Herbs provides complementary healthcare services including:

  • Acupuncture

  • Chinese herbal medicine consultation

  • Fertility and women’s health support

  • Pain management support

  • Aromatherapy and wellness support

  • Related complementary therapies

Services are provided by qualified practitioners trained in acupuncture and Chinese herbal medicine.

 
2. Medical Disclaimer

Our services are complementary therapies and are not intended to replace medical diagnosis, treatment, or emergency healthcare.

Clients are advised to:

  • Continue prescribed medications unless advised otherwise by their medical doctor

  • Seek urgent medical attention when appropriate

  • Inform the Clinic of all diagnosed medical conditions, medications, allergies, and treatments

We do not guarantee specific treatment outcomes, including fertility, pain relief, or symptom resolution.

 
3. Appointments and Booking

Appointments may be booked:

  • Online

  • By email

  • By phone

  • By WhatsApp or messaging services

Booking an appointment does not guarantee treatment suitability. Treatment recommendations are made following consultation and assessment.

 
4. Consultation and Treatment Fees

Fees are clearly stated on the website or communicated at the time of booking.

Fees may vary depending on:

  • Treatment type

  • Appointment duration

  • Herbal prescription requirements

  • Home visits or specialist services

Payment is due at the time of appointment unless otherwise agreed.

 
5. Herbal Medicine

Chinese herbal medicine prescriptions are individually tailored based on Traditional Chinese Medicine assessment.

Clients acknowledge that:

  • Herbal formulas may change during treatment

  • Reactions and sensitivities may occasionally occur

  • Herbal medicine should only be taken as directed

  • The Clinic must be informed immediately if adverse reactions occur

The Clinic is not responsible for misuse of prescribed herbs outside practitioner instructions.

 
6. Fertility and Women’s Health Services

Fertility support services are complementary and supportive in nature.

The Clinic does not:

  • Guarantee conception

  • Guarantee IVF success

  • Replace fertility specialist or medical care

Clients undergoing fertility treatment should continue appropriate medical supervision.

 
7. Cancellation and Missed Appointment Policy

We kindly request at least 24 hours’ notice for cancellations or rescheduling.

The following may apply:

  • Late cancellations may incur a cancellation fee

  • Missed appointments may be charged in full

  • Repeated cancellations or non-attendance may require advance payment for future bookings

This policy helps protect appointment availability for all clients.

 
8. Late Arrivals

Late arrival may reduce treatment time.

If a client arrives excessively late, the appointment may need to be shortened or rescheduled while the full appointment fee may still apply.

 
9. Refund Policy

Consultation and treatment fees are generally non-refundable once services have been provided.

Herbal medicine products cannot be returned or refunded once dispensed unless faulty or incorrectly supplied.

 
10. Confidentiality and Privacy

Client information is handled confidentially and in accordance with UK GDPR and applicable data protection laws.

Please refer to our Privacy Policy for further information.

Clinical information may be shared only:

  • With your consent

  • Where legally required

  • Where necessary to protect safety

 
11. Website Information

Information provided on this website is intended for educational and informational purposes only.

Website content should not be interpreted as:

  • Medical diagnosis

  • Medical advice

  • Emergency healthcare guidance

Users should consult qualified healthcare professionals regarding specific medical concerns.

 
12. Limitation of Liability

While we aim to provide safe and professional services, Harmony Health Acupuncture & Herbs shall not be held liable for:

  • Indirect or consequential loss

  • Reactions resulting from undisclosed medical conditions or medications

  • Decisions made by clients based solely on website content

  • Delays outside our reasonable control

Nothing in these Terms excludes liability where prohibited by law.

 
13. External Links

Our website may contain links to third-party websites.

We are not responsible for:

  • External website content

  • Privacy practices

  • Availability of third-party services

 
14. Intellectual Property

All website content including:

  • Text

  • Images

  • Branding

  • Logos

  • Educational materials

remains the intellectual property of Harmony Health Acupuncture & Herbs unless otherwise stated.

Content may not be copied, reproduced, or distributed without written permission.

 
15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Updated versions will be published on the website.

 
16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

 
17. Contact Information

Harmony Health Acupuncture & Herbs
📧 harmonyhealthacuherb@gmail.com

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